Designers | Jewellers | Goldsmiths

FAQs

Browse F.A.Q. Topics

Bespoke Design

  • I need to buy an engagement ring, can you help me?

    Just call Brazen and member of our design team or our customer service team will do our best to help you pick the perfect ring. Brazen also offers a bespoke jewellery service and a full fabrication service. There are a variety options open to you and we are happy to talk you through them all.

  • I am buying a special gift can you help me?

    Yes just contact custom services on  0141 552 4551 or email us at info@brazenjewellery.com and tell us broadly what you are looking for and the price range and we will do our very best to assist you. If for any reason the gift is not appropriate please return the item in the original condition and packaging and we will arrange for an exchange or  credit note. For full details please see our Returns Policy.

  • How long do I have to wait for a special order product? How do I pay for it?

    For items that are made to order we will guarantee that these will be completed and posted 4 - 6 weeks. Should the item require a special stone or other service such as engraving our customer service team will contact you to inform you of the proposed delivery date. All special order items are non-returnable and non-refundable. Full Payment will be taken through our secure shopping cart in advacne of any item being dispatched.

Contacts

  • How can I contact Brazen Studios?

    One of the team will be happy to help you with any enquiry you have either by phone or by email during our trading hours. Brazen is open Tuesday to Saturday 10am – 5.30pm. Please call on 0141 552 4551 (within the UK) or +44 (0) 141 552 4551 (for overseas orders). contact the team by email info@brazenjewellery.com

Customer Service

  • How long will my packages take and how will they be shipped?

    For information on delivery within the UK and overseas, view our Delivery section.

  • I need to buy an engagement ring, can you help me?

    Just call Brazen and member of our design team or our customer service team will do our best to help you pick the perfect ring. Brazen also offers a bespoke jewellery service and a full fabrication service. There are a variety options open to you and we are happy to talk you through them all.

  • Are the products pictured actual size?

    We do endeavour to show you items as accurately as possible however, monitors, screen resolutions and mobile phones vary so please ensure you view all images and measurements provided. If you have any further questions with regard to any item please contact a member of our customer service team and they will be happy to help.

  • How do I work out my ring size?

    This is easy to do. Take a piece of string or a thin strip of paper and coil it around the base of your finger. Mark the point where it overlaps with a pen. Measure (in millimeters) the length from the starting point of the string/paper to the pen mark. You will now have the circumference measurement of your finger. Divide this number by 3.14 to determine the diameter of the ring you need, then use the ring sizing guide to find your ring size. Brazen can also supply a ring sizing gauge free of charge just email info@brazenstudios.co.uk with your address and we will arrange for this to be sent to you.

    If you are buying a ring for someone else you can use the same procedure. Simply take a ring belonging to them and place it on your own finger. Use the string/paper technique to measure the circumference of the finger that their ring fits or the place on your finger that the ring rests. Alternatively, you can take any existing ring to a local jeweler to be measured. 

  • How long do I have to wait for a special order product? How do I pay for it?

    For items that are made to order we will guarantee that these will be completed and posted 4 - 6 weeks. Should the item require a special stone or other service such as engraving our customer service team will contact you to inform you of the proposed delivery date. All special order items are non-returnable and non-refundable. Full Payment will be taken through our secure shopping cart in advacne of any item being dispatched.

  • I saw a piece of jewellery a while ago on Brazen and now I cannot find it, what should I do?

    Please call or email a member of the team with a description of the pieces and the designer and we will do our best to place a special order for the piece on receipt to of a deposit.

  • How can I be sure I’ll be happy with my purchase?

    We do our best to represent our jewellery as accurately as possible by means of photography, product descriptions and measurements. Our customers expectations are usually exeeded however, should you wish to return the item, you have 7 working days from the date received to change your mind (exlusing the purchase of earrings in accordance with our return policy and the Consumer Contratcs Regulations. For full details please see our Returns Policy.

  • How can I contact Brazen Studios?

    One of the team will be happy to help you with any enquiry you have either by phone or by email during our trading hours. Brazen is open Tuesday to Saturday 10am – 5.30pm. Please call on 0141 552 4551 (within the UK) or +44 (0) 141 552 4551 (for overseas orders). contact the team by email info@brazenjewellery.com

Find Us

  • Do you have a high street store?

    Yes. Brazen has a beautiful boutique based the heart of Glasgow’s Merchant City. 58 Albion Street, Glasgow G1 1LH. Please feel free to visit. Please be aware that many items may be exclusively available online and the bespoke nature of other collections may mean that particular pieces may not be available to view however if you contact Brazen Studios in advance we will do our vey best to ensure certain items are available for you to see.

  • How can I contact Brazen Studios?

    One of the team will be happy to help you with any enquiry you have either by phone or by email during our trading hours. Brazen is open Tuesday to Saturday 10am – 5.30pm. Please call on 0141 552 4551 (within the UK) or +44 (0) 141 552 4551 (for overseas orders). contact the team by email info@brazenjewellery.com

Gift Vouchers

  • How do gift vouchers work?

    Brazen currently sells gift vouchers that are available in denominations as low as £20. Gift vouchers can be sent directly to you or your recipient's address by post. Each gift voucher has a number and pin code which can be redeemed against any purchase on the web site. When going through the final process for payment on the site, at Step 3 at the bottom of the page you will see the words "If you have a voucher to redeem against this order click here". Click on the voucher symbol and follow the instructions to redeem your voucher.

  • I am buying a special gift can you help me?

    Yes just contact custom services on  0141 552 4551 or email us at info@brazenjewellery.com and tell us broadly what you are looking for and the price range and we will do our very best to assist you. If for any reason the gift is not appropriate please return the item in the original condition and packaging and we will arrange for an exchange or  credit note. For full details please see our Returns Policy.

In-Store Shopping

  • How do gift vouchers work?

    Brazen currently sells gift vouchers that are available in denominations as low as £20. Gift vouchers can be sent directly to you or your recipient's address by post. Each gift voucher has a number and pin code which can be redeemed against any purchase on the web site. When going through the final process for payment on the site, at Step 3 at the bottom of the page you will see the words "If you have a voucher to redeem against this order click here". Click on the voucher symbol and follow the instructions to redeem your voucher.

  • Do you have a high street store?

    Yes. Brazen has a beautiful boutique based the heart of Glasgow’s Merchant City. 58 Albion Street, Glasgow G1 1LH. Please feel free to visit. Please be aware that many items may be exclusively available online and the bespoke nature of other collections may mean that particular pieces may not be available to view however if you contact Brazen Studios in advance we will do our vey best to ensure certain items are available for you to see.

  • I need to buy an engagement ring, can you help me?

    Just call Brazen and member of our design team or our customer service team will do our best to help you pick the perfect ring. Brazen also offers a bespoke jewellery service and a full fabrication service. There are a variety options open to you and we are happy to talk you through them all.

  • I am buying a special gift can you help me?

    Yes just contact custom services on  0141 552 4551 or email us at info@brazenjewellery.com and tell us broadly what you are looking for and the price range and we will do our very best to assist you. If for any reason the gift is not appropriate please return the item in the original condition and packaging and we will arrange for an exchange or  credit note. For full details please see our Returns Policy.

  • Will my item come in a box?

    All Brazen goods are beautifully boxed and come with gift bag and ribbon so you don’t have any wrapping to do!

  • How long do I have to wait for a special order product? How do I pay for it?

    For items that are made to order we will guarantee that these will be completed and posted 4 - 6 weeks. Should the item require a special stone or other service such as engraving our customer service team will contact you to inform you of the proposed delivery date. All special order items are non-returnable and non-refundable. Full Payment will be taken through our secure shopping cart in advacne of any item being dispatched.

  • I saw a piece of jewellery a while ago on Brazen and now I cannot find it, what should I do?

    Please call or email a member of the team with a description of the pieces and the designer and we will do our best to place a special order for the piece on receipt to of a deposit.

  • How can I be sure I’ll be happy with my purchase?

    We do our best to represent our jewellery as accurately as possible by means of photography, product descriptions and measurements. Our customers expectations are usually exeeded however, should you wish to return the item, you have 7 working days from the date received to change your mind (exlusing the purchase of earrings in accordance with our return policy and the Consumer Contratcs Regulations. For full details please see our Returns Policy.

Online Shopping

  • How long will my packages take and how will they be shipped?

    For information on delivery within the UK and overseas, view our Delivery section.

  • How do gift vouchers work?

    Brazen currently sells gift vouchers that are available in denominations as low as £20. Gift vouchers can be sent directly to you or your recipient's address by post. Each gift voucher has a number and pin code which can be redeemed against any purchase on the web site. When going through the final process for payment on the site, at Step 3 at the bottom of the page you will see the words "If you have a voucher to redeem against this order click here". Click on the voucher symbol and follow the instructions to redeem your voucher.

  • I need to buy an engagement ring, can you help me?

    Just call Brazen and member of our design team or our customer service team will do our best to help you pick the perfect ring. Brazen also offers a bespoke jewellery service and a full fabrication service. There are a variety options open to you and we are happy to talk you through them all.

  • I am buying a special gift can you help me?

    Yes just contact custom services on  0141 552 4551 or email us at info@brazenjewellery.com and tell us broadly what you are looking for and the price range and we will do our very best to assist you. If for any reason the gift is not appropriate please return the item in the original condition and packaging and we will arrange for an exchange or  credit note. For full details please see our Returns Policy.

  • Can I order from overseas?

    Yes. Either place your order online or call us on +44 (0) 141 552 4551.  Your price will be show in British Pounds, Euros or US Dollars and this can be changed using the buttons at the top of each page. All payments will be debited form your card in British Pounds. All currency conversions are based on current exchange rates.

  • Are the products pictured actual size?

    We do endeavour to show you items as accurately as possible however, monitors, screen resolutions and mobile phones vary so please ensure you view all images and measurements provided. If you have any further questions with regard to any item please contact a member of our customer service team and they will be happy to help.

  • Can I send it to the recipient?

    Yes. If you would like to send the gift straight to the recipient, just tick 'I would like to provide an alternative delivery address' on Step 2 of the checkout. The invoice will be sent to the billing address.

  • Will my item come in a box?

    All Brazen goods are beautifully boxed and come with gift bag and ribbon so you don’t have any wrapping to do!

  • How long do I have to wait for a special order product? How do I pay for it?

    For items that are made to order we will guarantee that these will be completed and posted 4 - 6 weeks. Should the item require a special stone or other service such as engraving our customer service team will contact you to inform you of the proposed delivery date. All special order items are non-returnable and non-refundable. Full Payment will be taken through our secure shopping cart in advacne of any item being dispatched.

  • I saw a piece of jewellery a while ago on Brazen and now I cannot find it, what should I do?

    Please call or email a member of the team with a description of the pieces and the designer and we will do our best to place a special order for the piece on receipt to of a deposit.

  • How can I be sure I’ll be happy with my purchase?

    We do our best to represent our jewellery as accurately as possible by means of photography, product descriptions and measurements. Our customers expectations are usually exeeded however, should you wish to return the item, you have 7 working days from the date received to change your mind (exlusing the purchase of earrings in accordance with our return policy and the Consumer Contratcs Regulations. For full details please see our Returns Policy.

Products

  • How do gift vouchers work?

    Brazen currently sells gift vouchers that are available in denominations as low as £20. Gift vouchers can be sent directly to you or your recipient's address by post. Each gift voucher has a number and pin code which can be redeemed against any purchase on the web site. When going through the final process for payment on the site, at Step 3 at the bottom of the page you will see the words "If you have a voucher to redeem against this order click here". Click on the voucher symbol and follow the instructions to redeem your voucher.

  • I need to buy an engagement ring, can you help me?

    Just call Brazen and member of our design team or our customer service team will do our best to help you pick the perfect ring. Brazen also offers a bespoke jewellery service and a full fabrication service. There are a variety options open to you and we are happy to talk you through them all.

  • I am buying a special gift can you help me?

    Yes just contact custom services on  0141 552 4551 or email us at info@brazenjewellery.com and tell us broadly what you are looking for and the price range and we will do our very best to assist you. If for any reason the gift is not appropriate please return the item in the original condition and packaging and we will arrange for an exchange or  credit note. For full details please see our Returns Policy.

  • Are Brazen diamonds all from traceable sources?

    Brazen only selects diamonds from traceable sources and where appropriate full certificates will be supplied. For more information on the Kimberley Process and certification click here.

  • Do prices include VAT?

    VAT is charged at 20% for all EU orders and is included in the retail price. If you are purchasing jewellery from outside the EU the VAT will be removed at checkout. Please email info@brazenstudios.co.uk  if you have further queries about VAT or call us on +44 (0)141 552 4551.

  • Are the products pictured actual size?

    We do endeavour to show you items as accurately as possible however, monitors, screen resolutions and mobile phones vary so please ensure you view all images and measurements provided. If you have any further questions with regard to any item please contact a member of our customer service team and they will be happy to help.

  • Can I send it to the recipient?

    Yes. If you would like to send the gift straight to the recipient, just tick 'I would like to provide an alternative delivery address' on Step 2 of the checkout. The invoice will be sent to the billing address.

  • Will my item come in a box?

    All Brazen goods are beautifully boxed and come with gift bag and ribbon so you don’t have any wrapping to do!

  • How do I work out my ring size?

    This is easy to do. Take a piece of string or a thin strip of paper and coil it around the base of your finger. Mark the point where it overlaps with a pen. Measure (in millimeters) the length from the starting point of the string/paper to the pen mark. You will now have the circumference measurement of your finger. Divide this number by 3.14 to determine the diameter of the ring you need, then use the ring sizing guide to find your ring size. Brazen can also supply a ring sizing gauge free of charge just email info@brazenstudios.co.uk with your address and we will arrange for this to be sent to you.

    If you are buying a ring for someone else you can use the same procedure. Simply take a ring belonging to them and place it on your own finger. Use the string/paper technique to measure the circumference of the finger that their ring fits or the place on your finger that the ring rests. Alternatively, you can take any existing ring to a local jeweler to be measured. 

  • Are chains included?

    Yes with all items that feature a chain will be included in the price. In certain cases there may be different lengths and you may select your preferred length at point of purchase.

  • I saw a piece of jewellery a while ago on Brazen and now I cannot find it, what should I do?

    Please call or email a member of the team with a description of the pieces and the designer and we will do our best to place a special order for the piece on receipt to of a deposit.

Returns Policy

  • Are the products pictured actual size?

    We do endeavour to show you items as accurately as possible however, monitors, screen resolutions and mobile phones vary so please ensure you view all images and measurements provided. If you have any further questions with regard to any item please contact a member of our customer service team and they will be happy to help.

  • How can I be sure I’ll be happy with my purchase?

    We do our best to represent our jewellery as accurately as possible by means of photography, product descriptions and measurements. Our customers expectations are usually exeeded however, should you wish to return the item, you have 7 working days from the date received to change your mind (exlusing the purchase of earrings in accordance with our return policy and the Consumer Contratcs Regulations. For full details please see our Returns Policy.

Shipping

  • How long will my packages take and how will they be shipped?

    For information on delivery within the UK and overseas, view our Delivery section.

  • Can I order from overseas?

    Yes. Either place your order online or call us on +44 (0) 141 552 4551.  Your price will be show in British Pounds, Euros or US Dollars and this can be changed using the buttons at the top of each page. All payments will be debited form your card in British Pounds. All currency conversions are based on current exchange rates.

  • Can I send it to the recipient?

    Yes. If you would like to send the gift straight to the recipient, just tick 'I would like to provide an alternative delivery address' on Step 2 of the checkout. The invoice will be sent to the billing address.

  • How long do I have to wait for a special order product? How do I pay for it?

    For items that are made to order we will guarantee that these will be completed and posted 4 - 6 weeks. Should the item require a special stone or other service such as engraving our customer service team will contact you to inform you of the proposed delivery date. All special order items are non-returnable and non-refundable. Full Payment will be taken through our secure shopping cart in advacne of any item being dispatched.

Tax

  • Can I order from overseas?

    Yes. Either place your order online or call us on +44 (0) 141 552 4551.  Your price will be show in British Pounds, Euros or US Dollars and this can be changed using the buttons at the top of each page. All payments will be debited form your card in British Pounds. All currency conversions are based on current exchange rates.

  • Do prices include VAT?

    VAT is charged at 20% for all EU orders and is included in the retail price. If you are purchasing jewellery from outside the EU the VAT will be removed at checkout. Please email info@brazenstudios.co.uk  if you have further queries about VAT or call us on +44 (0)141 552 4551.

Wedding Jewellery

  • I need to buy an engagement ring, can you help me?

    Just call Brazen and member of our design team or our customer service team will do our best to help you pick the perfect ring. Brazen also offers a bespoke jewellery service and a full fabrication service. There are a variety options open to you and we are happy to talk you through them all.

  • I am buying a special gift can you help me?

    Yes just contact custom services on  0141 552 4551 or email us at info@brazenjewellery.com and tell us broadly what you are looking for and the price range and we will do our very best to assist you. If for any reason the gift is not appropriate please return the item in the original condition and packaging and we will arrange for an exchange or  credit note. For full details please see our Returns Policy.

  • How do I work out my ring size?

    This is easy to do. Take a piece of string or a thin strip of paper and coil it around the base of your finger. Mark the point where it overlaps with a pen. Measure (in millimeters) the length from the starting point of the string/paper to the pen mark. You will now have the circumference measurement of your finger. Divide this number by 3.14 to determine the diameter of the ring you need, then use the ring sizing guide to find your ring size. Brazen can also supply a ring sizing gauge free of charge just email info@brazenstudios.co.uk with your address and we will arrange for this to be sent to you.

    If you are buying a ring for someone else you can use the same procedure. Simply take a ring belonging to them and place it on your own finger. Use the string/paper technique to measure the circumference of the finger that their ring fits or the place on your finger that the ring rests. Alternatively, you can take any existing ring to a local jeweler to be measured.