Do I need to book an appointment to visit you?

Yes please. We like to work by appointment-only, to ensure we can spend adequate time with each client and on each piece. Appointments are available Wednesday-Saturday, with select evening slots also available.

Appointments can be made online via our Appointments page.

Do you have a physical shop?
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We no longer have a traditional retail shop. We design and make our jewellery in our Glasgow studio which is based on St Vincent Street, and our retail pieces are available to view and purchase online. You are also welcome to book an appointment to view them at our studio.

Do you make custom jewellery? -

Bespoke and customised designs are our speciality. We’d love to discuss your ideas and hopefully bring those to life. Please get in touch via our contact page or book an appointment  here.

Do I need to come to the studio for a consultation?

Not at all. We love meeting customers face to face in our studio, but we can also carry out appointments by Zoom, telephone or email, and work with clients from all over the world. When booking an appointment, you can select your preferred method of contact.

Do you work with International clients?

Absolutely! We work with customers from all over the world and would love to hear from you. We can chat to you by Zoom, telephone or email.

Do you have a minimum spend? -

We take time and care developing and creating each bespoke piece and as such we have a guide minimum spend as a guide for commissions.

Engagement Rings - £2000
Wedding Rings - £750 (Based on a single ring)
Remodelling - £750
Other Bespoke Jewellery - £1000

Bespoke work is quoted for in advance of any design or manufacture work beginning. *

Prices are inclusive of VAT.
Commissions placed outside the UK are VAT deductible. Customers outside the UK are liable for any additional customs charges that may apply on delivery.

*Quote and invoice prices are valid for a limited period only. Prices may change if you adapt your design dramatically (i.e adding additional diamonds), or you put your project on hold during the process and market prices/materials increase in the interim.

A deposit is required to commence any creative work. We generally provide up to 3 concept pages per project - If you require further pages, these may be subject to an additional charge.

Can I spread the cost of my item?

We always split the cost of all our commission pieces into 3 payments. We generally take a £500 deposit to commence with the creative stages or stone searches. The second payment is due once your 2D drawing stages have been approved and we are ready to begin the 3D development of the piece. The final balance is required upon completion of your piece of jewellery.

What is your refund policy?

STUDIO COLLECTION items (excluding earrings for legal hygiene reasons) purchased from our website can be returned for a full refund (minus resizing costs if a ring has been sized especially) or exchange within 30 days provided the item is unworn and undamaged. A credit note can also be issued which can be used towards a new STUDIO COLLECTIONS item or bespoke piece.

Sale items are exchangeable only. We will issue you a credit note (minus resizing costs if a ring has been sized especially) which can be used towards a new STUDIO COLLECTIONS item or bespoke piece.

Full bespoke items are non-returnable. We do however want you to be delighted with your piece of jewellery so if you have any issues, please let us know and we will do our very best to help you resolve those.

If returning items to us by post, we kindly ask that you use Royal Mail Special Delivery to ensure the item(s) is fully tracked and insured. Return postage costs for items to be refunded/exchanged are to be covered by the customer.

For our full warranty details click here

When will I receive my order?

STUDIO COLLECTION items showing as in stock from our online shop are generally shipped within 5-7 business days, unless otherwise stated (such as re-sizing). Customised or made to order pieces we aim to make and deliver in 4-5 weeks.

BESPOKE items generally require around 3-4 months to design and manufacture. Depending on the complexity it may be less/more. If your timeframe is different to the above we would still love to hear from you, just drop us an email and we can chat through your ideas. *

*Should you ‘pause’ your project during the process, the price previously agreed may be subject to change as metal prices fluctuate.

How do you ship orders?

We use Royal Mail Special Delivery and Royal Mail International Tracked for all orders. We also welcome collections from our studio if you are local, provided an appointment is pre-arranged here or by calling 0141 611 9133

Are your items hallmarked?

In accordance with UK law, all items we produce in gold or platinum will be sent for hallmarking.

Where do your diamonds and gemstones come from?

We source our diamonds and gemstones from various suppliers both in the UK and worldwide. All dealers we work with are compliant with the Kimberley Process. For bespoke orders, we work alongside our clients to choose and select the perfect stone. We can also source lab-grown diamonds should you prefer.

I don’t know my ring size, what do I do?

For bespoke commissions, where possible, we will measure you in our studio, but alternatively we can send out one of our ring sizers free of charge. If you are ordering a bespoke commission for someone else, or purchasing from our website, we can either send a ring sizer or help estimate an appropriate size, and then we offer all customers a complimentary resize within 3 months of purchase. 

Will you provide a valuation for my piece of jewellery?

Provided your item is less than 2 years old, your final invoice should suffice as acceptable and appropriate proof of value. Upon request, we can also issue a formal Valuation Certificate for bespoke items of Brazen jewellery over the value of £2000. This certificate carries an administrative fee of £25.

If you purchase an item from our website, your order receipt should suffice for insurance purchases.

Please note: For items over 6 months old, we require to see your piece(s) of jewellery in the studio, to confirm the item(s) are still in your possession and in good order before we can issue a valuation.

For more information on valuations and insuring your jewellery, please click here.

Do you carry out repairs or servicing?

Our pieces of jewellery are made to the highest of standards, and come with a 1 year warranty*. Whilst wear and tear over time is natural, accidents can happen. We will happily examine, advise and/or carry out any servicing or repair work to items originally made by Brazen.
Sadly, we are unable to undertake work on items that were not made in our workshop.

We will happily carry out pre-wedding servicing and cleaning on Brazen items. Book a ‘Service/Repair’ appointment here.

*Please note that our warranty does not extend to items such as chains, or other standard manufactured findings that we may use. For full details click here.

For more information on how to care for your piece of jewellery, please click here.

What payments do you accept?

We process payments using Worldpay Online or our Worldpay in-store merchant card terminal. We accept all major credit cards. Please note however that American Express is only available via in-store terminal. We also accept BACS transfer or cash.

Online purchases can also be paid with using Paypal and Clearpay.

How do I look after my jewellery?

For more information on how to care for your piece of jewellery, please click here.