BESPOKE & REMODELLING
TERMS AND CONDITIONS

BESPOKE / REMODELLED JEWELLERY

All bespoke and remodelled pieces are designed to your personal specifications. By placing an order, you confirm acceptance of the below terms.

TIMEFRAME

  • Allow at least 10+ weeks. Timings may vary with design, complexity, decisions, and workshop schedule.

  • Work begins once a deposit is received. Pausing a project may affect final cost and delivery times.

DESIGN APPROVAL

  • After selecting your main gemstone (if applicable), up to three concept sketch pages are provided, followed by technical drawings. Additional pages may incur extra charges.

  • Written approval of drawings is binding.

  • Minor variations between sketches and finished pieces are normal.

    HALLMARKING

  • All new metal castings are legally hallmarked. Part-marks may apply when combining metal.

    CANCELLATIONS, PAYMENTS AND REFUNDS

  • Work on your bespoke/remodelled piece will only begin once a deposit has been received.

  • We cannot cancel a project once physical production has commenced.

  • Deposits may be non-refundable.

  • If cancelled, return postage of remodelling items is your responsibility.

  • Bespoke or remodelled pieces are not eligible for returns or exchanges.

  • Final balances are due within 5 days of completion of your item.

SPECIFIC REMODELLING TERMS

ASSESSMENT & STONE RESETTING

  • Items must be brought or sent to the studio for inspection of stones and metal. Some delicate stones (e.g. opals, pearls) may not be suitable for redesign.

  • All remodelling carries inherent risks. Stones may chip or break during removal; this work is undertaken at customers risk.

  • Written approval is required before stone removal.

  • Replacement stones can be sourced at an additional cost.

RECYCLING METAL

  • Melted metal can be reused for wire or sheet, but not always for casting. Scrap metal value may be credited towards your new piece instead.

  • Unused or sentimental metal can be returned after your project if wished.