BRAZEN JEWELLERY WARRANTY & RETURNS

WARRANTY OVERVIEW

All Brazen jewellery is handcrafted to the highest standards and comes with a 1-year warranty covering manufacturing or design faults. If such a fault occurs within 12 months, we will repair or replace the item, or affected parts, free of charge.

The warranty does not cover:

  • Damage or loss of any Brazen supplied stones from wear and tear, general use, accidental knocks, improper care or theft.

  • Any wear and tear, general use, loss, damage or theft to stones provided by the client (e.g. heirloom stones)

  • Alterations or repairs carried out by another jeweller during the warranty period.

  • Chains and standard manufactured findings.

  • Jewellery knowingly exposed to risky activities or chemicals.


DESIGN CHOICE DISCLAIMER -

For bespoke pieces, any design features requested by the client that may affect durability (e.g. delicate settings or less resilient gemstones) are not covered by the warranty. By approving a design, the client accepts responsibility for wear or damage arising from such features.

STONE CHARACTERISTICS -

Natural and lab-created gemstones may contain inclusions or unique features, which are normal and not considered defects. Some stones are sensitive to sunlight, temperature changes, or moisture. Familiarising yourself with your stone and following our care guide is recommended. Contact us if you notice changes in colour, clarity or feel.

CARE AND MAINTENANCE

Jewellery is not indestructible - even diamonds can be damaged! Once a piece of jewellery leaves our studio, its condition and longevity depends largely on how it is worn, handled, stored, and maintained by its owner. Regular care and periodic maintenance are essential to help ensure the piece remains in good condition. Any signs of damage or heavy wear, such as loose stones, worn or broken claws, should be seen to promptly to prevent further deterioration.

We offer a complimentary annual steam clean and inspection to help maintain your jewellery and identify any issues that may require attention.

After the warranty period has ended, any repairs required will be treated as customer damage.

We cannot guarantee that we will be able to carry out repairs outside of the warranty period. Due to our limited workshop capacity and the nature of our small-scale setup, we recommend taking your jewellery directly to a dedicated repair workshop of your choice.

In some cases, where a piece is beyond repair, we may recommend a full remake.

RETURNS POLICY

STUDIO COLLECTIONS: Items purchased from our website can be returned or exchanged within 14 days (provided they are unworn, unsized, and in original condition*). Returns must be shipped within 14 days of notification.

EXCEPTIONS: Sale items are exchange or credit note only . Earrings are non-returnable due to hygiene reasons.
*Rings that have been specially sized can only be returned for an exchange or credit note.

Full bespoke items are non-returnable, though we strive to resolve any concerns.

Items returned by post are at the customer’s risk; we recommend using tracked and insured services like Royal Mail Special Delivery.