Jewellery is both a valuable investment and a treasured keepsake. While designed to last, proper care and regular maintenance are essential to keep your pieces beautiful and wearable for years to come.

General Care

Even occasional wear exposes jewellery - especially rings - to knocks, friction, and surfaces that can cause wear or sudden damage. Damage doesn’t indicate a fault; once a piece leaves our studio, its longevity depends on how it’s treated.

To help minimise risk:
Remove jewellery during sports, gardening, housework, or other activities that could cause impact or scratches.
Be mindful of gemstone sensitivity - some stones react to sunlight, temperature changes, or moisture etc.
Avoid chemicals (e.g. bleach, chlorine) and apply perfumes/lotions before wearing jewellery.
Remove jewellery before sleeping and store pieces in a soft lined case or pouch.

Regular inspection is recommended, especially for items frequently exposed to knocks. If you notice a loose stone, chipped surface, raised claw, or other signs of damage, contact us (or, if outside warranty, a reputable jeweller of choice) promptly to prevent further issues.

We offer a complimentary annual steam clean and inspection to maintain your jewellery and catch potential issues early. All Brazen jewellery comes with a 1 year warranty.

Cleaning At Home

To restore sparkle:
1. Mix warm (not hot) water with a few drops of mild detergent.
2. Gently clean stones and settings with a soft toothbrush or paintbrush.
3. Rinse and dry with a lint-fee cloth.
4. Never use bleach or abrasive cleaners.

Insuring Your Jewellery

All jewellery should be appropriately insured against loss, damage or theft. Check your policy, particularly for high-value pieces or when wearing them outside the home.

Jewellery Valuations

• Invoice serves as proof of value for items under 2 years old or between the value of £1,000-£2,000.

• Formal valuation certificates are available for bespoke pieces over £2,000 (£30 administration fee).

• Jewellery must be assessed in person if over 6 months old, and certificates are only issued to the original client (£30 administration fee).

Repairs & Servicing

Handcrafted to the highest standards, jewellery will still require maintenance over time. We assess and repair most items originally made by us, depending on workshop capacity. Our 1-year warranty does not does not extend to chains or other standard manufactured findings. After the warranty period, you may choose any reputable jeweller for repairs.

Read our warranty and repair details here.